Vi IVRS menu help
Use this page to understand how to use Vi phone support menus for customer care and complaints.
Quick answer
Vi IVRS quick help
Call 199 for customer care or 198 for complaints. Listen to the IVRS menu and choose the option that matches your issue.
Page overview
Support information covered here
This section brings together Vi customer care and complaint information for 22 telecom circles. It includes phone support, complaint follow-up, WhatsApp, email and escalation guidance.
When an issue needs an in-person visit or a plan check, you can continue to 2,536 listed stores or the circle-wise prepaid and postpaid pages. Data checked: 6 June 2026.
Step 1
Call the correct number
Use 199 for support and 198 for complaints.
Step 2
Choose the issue type
Listen carefully because IVRS options may change over time.
Step 3
Save confirmation
For complaints, save the docket number shared by SMS or support.
Frequently asked questions
IVRS is the phone menu you hear after calling customer care or complaint numbers.
Call 199 for customer care or 198 for complaints from your Vi number.
Yes. IVRS menu options can change, so listen carefully before selecting an option.
Source and update note: This page uses the latest support data available in this website build. Telecom contact details can change. Please verify important information on the official Vi app or website before filing a complaint, visiting a store, or making a recharge decision.
IVRS calling tips
Listen to the menu carefully before selecting an option.
Keep account and complaint details ready.
Use the complaint option when the issue needs a formal record.
Use the store finder if the IVRS asks for physical verification.
- Do not disconnect before noting important information.
- Avoid sharing OTP or payment PIN with any caller.
- Use customer care again if you choose the wrong menu option.
Common terms on this page
Some telecom words are short forms. Open these simple definitions when you need help understanding store, SIM, plan or complaint details.