Vi customer care number
Use this page to find Vi customer-care short code 199, circle-wise care numbers, WhatsApp support and email support.
Quick answer
Vi customer-care number
Vi users can call 199 from their Vi number for customer care. For complaints, call 198 instead.
Page overview
Support information covered here
This section brings together Vi customer care and complaint information for 22 telecom circles. It includes phone support, complaint follow-up, WhatsApp, email and escalation guidance.
When an issue needs an in-person visit or a plan check, you can continue to 2,536 listed stores or the circle-wise prepaid and postpaid pages. Data checked: 6 June 2026.
Circle-wise Vi customer-care and complaint numbers
Use the short code from your Vi number. Use the long code when you need a circle-specific number.
Use 199 for
General support
Use 199 for account help, plan questions, service information and normal customer-care queries.
Use 198 for
Complaints
Use 198 when you want to register a complaint. Keep the docket number after registration.
Use store finder for
Physical support
Visit a nearby Vi store for SIM replacement, KYC, postpaid support or store-level help.
Frequently asked questions
Call 199 from your Vi number for normal customer support.
Yes. The page lists circle-wise long numbers where available in the source data.
Use 198 when you want to register a complaint instead of asking a general support question.
Yes. Contact details can change, so verify important details on the official Vi app or website.
Source and update note: This page uses the latest support data available in this website build. Telecom contact details can change. Please verify important information on the official Vi app or website before filing a complaint, visiting a store, or making a recharge decision.
How to choose the right support channel
Use 199 for general customer-care help from a Vi number.
Use 198 when you want to register a complaint.
Use WhatsApp or email when you need to keep a written record.
Use a store visit for SIM replacement, KYC or document-based service.
- Keep your mobile number ready before calling.
- Do not share OTP, UPI PIN, passwords or bank details.
- Ask for a docket number when you raise a complaint.
Common terms on this page
Some telecom words are short forms. Open these simple definitions when you need help understanding store, SIM, plan or complaint details.