Vi appellate authority details
Use appellate authority details only after the normal complaint process has not solved your issue.
Quick answer
Before contacting appellate authority
First file a complaint with Vi care and keep your complaint docket number. Appeal only if the complaint is not resolved as expected.
Page overview
Support information covered here
This section brings together Vi customer care and complaint information for 22 telecom circles. It includes phone support, complaint follow-up, WhatsApp, email and escalation guidance.
When an issue needs an in-person visit or a plan check, you can continue to 2,536 listed stores or the circle-wise prepaid and postpaid pages. Data checked: 6 June 2026.
Appeal requirements
- You must file the appeal within 30 Days of the expiry of the complaint resolution time limit specified by Vi care.
- You need to provide your complaint docket number while contacting the Appellate Authority. This will help the Appellate Authority to get your entire case history.
- The docket number of your appeal will be communicated to you. The appeal will be decided within 39 working days from the date of filing your complaint.
Circle-wise appellate authority details
Use appellate details only after you have a complaint docket number and the normal complaint process has not solved the issue.
| Circle | Contact |
|---|---|
| Andhra Pradesh | 9948002240 appellate.ap@vodafoneidea.com |
| Assam | 9706024365 appellate.asm@vodafoneidea.com |
| Bihar | 9709018279 appellate.bih@vodafoneidea.com |
| Delhi | 011-71032211 appellate.delhi@vodafoneidea.com |
| Gujarat | 7567860602 appellate.Guj@vodafoneidea.com |
| Haryana | 9813090003 appellate.har@vodafoneidea.com |
| Himachal Pradesh | 9736297362 appellate.hp@vodafoneidea.com |
| Jammu & Kashmir | 9796097979 appellate.jnk@vodafoneidea.com |
| Karnataka | 9886047474 appellate.kar@vodafoneidea.com |
| Kerala | 9946123456 appellate.ker@vodafoneidea.com |
| Kolkata | 9088118992 appellate.kol@vodafoneidea.com |
| Madhya Pradesh | 9713377766 appellate.mpcg@vodafoneidea.com |
| Maharashtra & Goa | 020 -71718181 appellate.mah@vodafoneidea.com |
| Mumbai | 9820015713 appellate.mum@vodafoneidea.com |
| North East | 9774024365 appellate.nes@vodafoneidea.com |
| Odisha | 9090010078 appellate.orissa@vodafoneidea.com |
| Punjab | 7508012346 appellate.Pun@vodafoneidea.com |
| Rajasthan | 9828996200 appellate.raj@vodafoneidea.com |
| Tamil Nadu | 9962099625 appellate.tamilnadu@vodafoneidea.com |
| UP East | 9721980180 appellate.Upe@vodafoneidea.com |
| UP West | 9719143245 appellate.upw@vodafoneidea.com |
| West Bengal | 9093118992 Appellate.wb@vodafoneidea.com |
Frequently asked questions
Contact appellate authority only after your complaint has not been resolved through the normal complaint process.
Yes. The source guidance says you need the complaint docket number while contacting the appellate authority.
The source guidance says appeal decision information may be communicated within 39 working days from filing.
Source and update note: This page uses the latest support data available in this website build. Telecom contact details can change. Please verify important information on the official Vi app or website before filing a complaint, visiting a store, or making a recharge decision.