Independent information directory. Not the official Vi or Vodafone Idea website.

Vi helpline numbers

Find useful Vi helpline numbers for customer care, complaint, DND, VAS and other services from the available source data.

Quick answer

Important Vi helpline numbers

Use 199 for customer care, 198 for complaints and 1909 for DND-related service where applicable.

Customer care199
Page overview

Support information covered here

This section brings together Vi customer care and complaint information for 22 telecom circles. It includes phone support, complaint follow-up, WhatsApp, email and escalation guidance.

When an issue needs an in-person visit or a plan check, you can continue to 2,536 listed stores or the circle-wise prepaid and postpaid pages. Data checked: 6 June 2026.

22care circles
2,536listed stores
23plan circles

Other useful Vi helpline numbers

ServiceNumber
VAS Deactivation155223
Do Not Disturb1909
Data Activation/ Deactivation1925
Tele Verification59059
WhatsApp customer support (24x7)9654297000
Mobile Number Portability Helpline18001234567
COCP/Enterprise Customer support55666 / 9920055666

Frequently asked questions

Source and update note: This page uses the latest support data available in this website build. Telecom contact details can change. Please verify important information on the official Vi app or website before filing a complaint, visiting a store, or making a recharge decision.

Helpline use guide

Choose the helpline based on the issue type.

Use complaint support for service problems.

Use DND support for unwanted commercial communication.

Use store visits for SIM, KYC or replacement work.

  • Avoid unofficial numbers found in random comments.
  • Check the circle page for local support context.
  • Keep a written record for complaints.

Common terms on this page

Some telecom words are short forms. Open these simple definitions when you need help understanding store, SIM, plan or complaint details.

Call 199Complaint 198WhatsAppFind Store