Vi complaint number
Use this page to find Vi complaint number 198, circle-wise complaint long codes and complaint resolution information.
Quick answer
Vi complaint number
Call 198 from your Vi number to register a complaint. Keep the complaint docket number for tracking and appeal.
Page overview
Support information covered here
This section brings together Vi customer care and complaint information for 22 telecom circles. It includes phone support, complaint follow-up, WhatsApp, email and escalation guidance.
When an issue needs an in-person visit or a plan check, you can continue to 2,536 listed stores or the circle-wise prepaid and postpaid pages. Data checked: 6 June 2026.
Circle-wise Vi complaint numbers
Use the short code from your Vi number. Use the long code when you need a circle-specific number.
Complaint resolution timeline shown in the source data
- Billing Complaints - Postpaid & Prepaid4 Weeks
- UCC DND ComplaintWithin 7 Working Days
- Request for Termination / closure of serviceWithin 7 Working Days
- General ComplaintsWithin 7 Working Days
- Time taken for refund of deposits after closures/Termination of service45 days
Step 1
Call 198
Register the complaint and explain the issue clearly.
Step 2
Save docket number
Write down the unique complaint number for follow-up.
Step 3
Escalate if needed
If the issue is not solved, use the appellate authority details for your telecom circle.
Frequently asked questions
Vi users can call 198 for complaint registration.
Keep the complaint docket number safe. It is needed for tracking and appeal.
Contact appellate authority only if the complaint is not solved through the normal complaint process within the stated time.
The source data lists email, WhatsApp and chat support as support channels. For formal complaints, keep the docket number.
Source and update note: This page uses the latest support data available in this website build. Telecom contact details can change. Please verify important information on the official Vi app or website before filing a complaint, visiting a store, or making a recharge decision.
Before filing a complaint
Write the issue clearly before calling.
Keep payment, recharge, bill or network details ready.
Ask for a docket number and save it.
Use appellate escalation only after the first support level is not enough.
- Do not share OTP or passwords.
- Save SMS or email messages related to the complaint.
- Use official support for account-specific action.
Common terms on this page
Some telecom words are short forms. Open these simple definitions when you need help understanding store, SIM, plan or complaint details.