Vi complaint status and docket number help
Track or follow up a Vi complaint using the complaint docket number received after registration.
Quick answer
Vi complaint status quick answer
To track a Vi complaint, keep your complaint docket number ready and use the official complaint tracking option or contact Vi support.
Page overview
Support information covered here
This section brings together Vi customer care and complaint information for 22 telecom circles. It includes phone support, complaint follow-up, WhatsApp, email and escalation guidance.
When an issue needs an in-person visit or a plan check, you can continue to 2,536 listed stores or the circle-wise prepaid and postpaid pages. Data checked: 6 June 2026.
You need
Docket number
Keep the complaint docket number from your SMS or complaint confirmation.
Use
Registered mobile number
Use the Vi mobile number linked with the complaint whenever asked.
If unresolved
Escalate carefully
Contact appellate authority only after the normal complaint process has not solved the issue.
What to write down before follow-up
- Complaint docket number
- Date and time of complaint
- Mobile number
- Short summary of the issue
- Any recharge, bill or transaction reference
Frequently asked questions
Use your complaint docket number and the official Vi complaint tracking option where available.
It is the unique complaint number given after complaint registration.
The source guidance says a docket number is required for appellate escalation.
Source and update note: This page uses the latest support data available in this website build. Telecom contact details can change. Please verify important information on the official Vi app or website before filing a complaint, visiting a store, or making a recharge decision.
Status follow-up tips
Track using the complaint docket or reference number.
Check whether the issue is still open or marked resolved.
If the answer is not clear, contact support again with the same reference.
Escalate only after the expected support timeline has passed.
- Keep your original complaint date ready.
- Do not open repeated complaints without tracking the first one.
- Save all complaint replies.
Common terms on this page
Some telecom words are short forms. Open these simple definitions when you need help understanding store, SIM, plan or complaint details.