Vi help centre

Vi help guides

Use these simple guides to contact Vi support, file complaints, understand SIM problems, compare prepaid and postpaid, and find nearby store help.

Page overview

Guide context

This guide explains the topic in plain language and links to relevant support, plan and store pages. The directory includes 2,536 listed stores, 2,589 prepaid plans and 207 postpaid plans.

Data checked: 6 June 2026.

How to contact Vi customer careVi users can usually call 199 for customer care and 198 for complaints from a Vi number. You can also use WhatsApp,...How to file a Vi complaintFor Vi complaints, call 198 from your Vi number, explain the issue, and ask for a complaint docket number. Keep tha...How to check Vi complaint statusTo check a Vi complaint, keep your docket number ready. You can follow up through customer care, complaint support,...Vi SIM replacement guideFor SIM replacement, it is usually better to visit a nearby Vi store with your mobile number and valid identity pro...What to do if your Vi SIM is lostIf your Vi SIM is lost, contact Vi support as soon as possible. Ask how to block the lost SIM and visit a nearby st...Vi PUK code helpIf your Vi SIM asks for a PUK code, do not guess again and again. Contact Vi support or visit a store, because repe...Vi MNP and porting helpFor mobile number portability, keep your mobile number, ID proof and current account details ready. Visit a nearby ...Vi network complaint guideFor no signal, slow internet, call drops or poor coverage, restart your phone, check SIM settings, test another loc...Vi recharge failed complaint guideIf your Vi recharge failed or benefits did not activate, keep the payment ID, recharge amount, date, time and mobil...Vi postpaid bill dispute guideIf your Vi postpaid bill looks wrong, compare the bill with your plan, usage, add-ons and taxes. Keep bill number, ...Vi DND complaint guideFor unwanted promotional calls or SMS, note the sender number or sender ID, message time, date and content. Then us...Vi prepaid vs postpaidChoose prepaid if you want spending control and recharge flexibility. Choose postpaid if you want one monthly bill,...

Source and update note: This guide uses the latest available support, plan and store data included in this website build, along with general telecom-support guidance. Vi support numbers, plans, store details and complaint process can change. Please verify important actions on the official Vi app or website before making a recharge decision, visiting a store, or filing an appeal.

Guide FAQ

Frequently asked questions

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Common terms on this page

Some telecom words are short forms. Open these simple definitions when you need help understanding store, SIM, plan or complaint details.

SIMSubscriber Identity Module KYCKnow Your Customer DNDDo Not Disturb MNPMobile Number Portability PUKPersonal Unblocking Key IVRSInteractive Voice Response System Telecom circleTelecom service area